Development of GM model for 24/7 urgent primary care

The NHS Five Year Forward View (FYFV) states that over the next five years, the NHS will do far better at organising and simplifying the urgent care system. Following a review of urgent primary in Greater Manchester and in conjunction with key stakeholders, a GM model for 24/7 urgent primary care has been developed and subsequently agreed by the Strategic Partnership board.

The review of urgent primary care recommended that any redesign of 24/7 urgent care should be provided at scale, be integrated with other services and have simplified and rationalised access routes.

The GM model has been designed to ensure that patients receive the right care, in the right place in a timely manner and reduce the burden on our highly pressurised A&E departments and core general practice. The model will contribute to a reduction in unnecessary hospital utilisation by avoiding A&E attendances and subsequent admissions and at the same time assist in community resilience.

A working group has now been established, the aim of which is to support the operationalisation of the GM model. The group has locality representation from commissioners and providers of primary and urgent care, local authority, nursing and acute providers; and is chaired by Stuart North (Chief Officer at Bury CCG and AGG Chief Officer representative for Urgent Care).

Following the meeting of the GM Health and Social Care Partnership in October, please find attached an overview of the model for information. 

If you have any queries and comments, please contact  Angela Osei, Programme Manager (Primary Care) Greater Manchester Health & Social Care Partnership via 

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